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Department Is Outsourced To India

Friday, September 24, 2010

Todd feels let down. Asha explains her friends' euphemism of a holiday in Goa.She tells him she will learn to love her future husband like her mother and father did with each other. To this Todd replies that he does not understand how the strong-willed Asha would settle for an arranged marriage. Asha responds that she doesn't understand the US's 50 divorce rate. Asha confesses to Todd that all her life she had to struggle for everything from education to work, and always listen to her parents complain You can't go to college or You can't work in a call center. She was elated when Todd said Asha can do anything while explaining to Puro how to reduce the time per call.After this, Todd's boss David suddenly arrives.

When his department is outsourced to India, customer call center manager Todd Anderson (Josh Hamilton) heads to Mumbai to train his successor (Asif Basra)and amusing culture clashes ensue as Anderson tries to explain American business practices to the befuddled new employees. In the process he learns important lessons about globalization and life. Ayesha Dharker and Matt Smith also star in director John Jeffcoat's cross-cultural comedy.

In this conceit, showing both how utterly reliant upon and utterly powerless the government is to stop these companies, Hillhouse's novel can be considered a success. I was a bit disappointed she didn't explore how these companies might undermine the War on Terror more, though the ending, which wound up surprisingly satisfying, does approach the subject from a slightly oblique angle (especially the revelation that some PMCs, and some parts of the government, might not want the war to actually end).


Ms. Hillhouse has accomplished something very few have she has forced me to reexamine my own relationship with the government, including who I support and why. Who in charge is really looking out for our interests And even if they are, is it moral for me to bask in our safety and prosperity when it comes at such a tremendous cost Whatever answers I eventually settle out in my own head the process of answering them will have proven extremely valuable. If for no other reason, even if it weren't an exciting spy thriller I'd recommend it. As it is, there are many reasons to buy this and read.

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